one of my favorite programs.
one question.
when i take a snapshot, between the photo and the borders there is a space, which is very annoying.
Can anyone tell me how to deactivate that feature?
(at Snap 7 was very easy)

SergioGR  –  5 years ago  –  Você achou esse comentário útil? sim | não (+17)

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You are right: the wide frame between the copied object and the frame is annoying. The attitude change for this was indeed easier to find in previous versions because we had found it where it belongs. The setting you are looking for is now moved to the tools, which only appears, if you have made a screenshot before. To make the annoying frame disappear, you have to do the following:

Make a screenshot first. The bar with the tabs “Export” and “Image Settings” then appears on the right-hand side. You switch to the image settings, and select "Change cast shadow" there. A small window opens with the sliders. At the top left, there is a "Show shadow" box. If you uncheck the box, the copied objects will be copied from this day forwards always without a frame to their new location.

You are right: the wide frame between the copied object and the frame is annoying. The attitude change for this was indeed easier to find in previous versions because we had found it where it belongs. The setting you are looking for is now moved to the tools, which only appears, if you have made a screenshot before. To make the annoying frame disappear, you have to do the following: Make a screenshot first. The bar with the tabs “Export” and “Image Settings” then appears on the right-hand side. You switch to the image settings, and select "Change cast shadow" there. A small window opens with the sliders. At the top left, there is a "Show shadow" box. If you uncheck the box, the copied objects will be copied from this day forwards always without a frame to their new location.
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Otto  –  5 years ago  –  Você achou esse comentário útil? sim | não (+17)

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Can't input licence key.
Installed, put in Ashampoo email and password and it says there is no licence key on the account. No email received with licence key, no licence key in licence key list. Unable to use.

User456  –  5 years ago  –  Você achou esse comentário útil? sim | não (+15)

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I've been using ShareX, which is freeware, but figured I'd give this a try as it includes the ability to pause recording and edit video after capture, which ShareX lacks.

Unfortunately it seems badly designed for such a task; for starters it seems idiotic that hitting Prnt Scrn to end a capture would result in it recording the dialog box confirming you wish to stop that appears OVER the video you're recording! Yes, you can then edit the result to get rid of it, but this shouldn't be necessary anyway and the actual editor could be improved as it lacks frame advance/reverse and a few other useful features. The actual video captured seems clear enough but the frame rate doesn't seem as high as the original (which was only 30fps), and while this could be down to hardware limitations I'm testing it on an 8 core Ryzen 5 laptop, not a particularly slow machine.

I'm probably going to go back to ShareX, which may not be as friendly to initially set up but the video capture quality seems superior, which is the main concern. It lacks the ability to pause recording or edit the video afterwards but there's better free video editors available that are more capable than the editor in Snap 11. It's a shame as Ashampoo generally make excellent software, this one just has too many weak spots.

Dawkinsdog  –  5 years ago  –  Você achou esse comentário útil? sim | não (+12)

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No license key. Contacted support twice and have been waiting 5 hours.
Same problem as User456.
I am using gmail

Quote from support
*Hello dave
Your request (611638) has been received.
Our team will contact you as soon as possible. We may also already answer your question in our support area. You can find information on how to activate and use the software, manuals and many more on following pages:
https://support.ashampoo.com/hc/en-us
If the issue has been resolved in the meantime, or if you have any further comments / notes regarding your support case, please reply to this e-mail.

MfG/Regards
Kundendienst | Customer Service
Ashampoo GmbH & Co. KG | HRA 3618 Oldenburg (Oldb.)

Dave  –  5 years ago  –  Você achou esse comentário útil? sim | não (+8)

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